David Chung Park

November 1, 2013

If you could only have one core value, what would it be?

Filed under: Startup Philosophy — davidchungpark @ 9:09 AM

If I could pick only one core value for HiTCH it would be our singular focus on the “pursuit of customer amazement.”  The one value that both Jobs and Bezos shared was this relentless and singular focus for their companies. For us, the amazing experience has two dimensions:

(1) Are customers finding what they’re looking for faster than anywhere else? and
(2) Are they discovering new relationships?
 
We recognize that amazing customer experience does not equal feature creep. We need to be as relentless about what features we don’t pursue as we pursue. The criteria before adding new features is to ask, “With the current features have, have we done everything to give our customers an amazing experience?” If the answer is no, then NO new features. 
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